Today is grey, not dark grey just medium, it’s chilly but not cold. With no set appointments I am trying to get phone calls related to Grandma’s health insurance made. Not the best way to cheer ones self up.
So far Swedish wins the just answer the phone and get the info into the account race (2 min 48 sec). The loser so far is Seattle Radiology-Integra at 15 minutes. Two more calls to go.
I am (perhaps too easily) amused when the robo-voice thanks me for my patience. It makes me wonder: is it patience if you put up when you aren’t given the option of shouting out your frustration?
I always used to think that patience was a serene state of mind while waiting or repeating for the nth time the same information. Now my standards are slipping. It’s a bit like surviving vs thriving.
In today’s news we have people all over protesting right now: they are communicating frustration. Sadly, I feel like they are doing the equivalent of when I lose it and tell the robo-voice that its wrong, I am not patient. I have no choice. Or, worse, hang up.
Better to laugh. Every call that gets through to a real person costs them money and helps rationalize a job for that human being.
Don’t get me wrong: it is important to have a voice, even if the powers that be disregard it. I am being frustrated because I don’t feel like I know enough on the subject to have a valid opinion. Everything I read seems biased one way or the other. I have taken to trying to read both sides to get an idea of what might be real. The problem is that the knee jerking judgement on both sides puts me off. I wish that I had confidence that the policy makers were doing something other than just jerking their knees…and jerking people’s lives around as a product of ignorance, but I don’t.
It’s grey, in the sky, in the world and in my head. I think I’ll go buy some primroses to prime my pump.